Sr. Workforce Manager

Sitel Philippines Corporation

View: 102

Update day: 19-03-2024

Location: Marikina City National Capital Reg

Category: Other

Industry:

Salary: Negotiate

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Job content

We are looking for experienced Sr. Workforce Manager who can join our growing family in Makati.

Responsibilities

  • Core skills/competencies include leading/managing Multi sites control & leadership, Performance Management, Process Management, Data Analysis, Problem solving, Effective Communication, Business Acumen, and Technical Aptitude
  • Maintain ownership over multi site environment, as a member of the WFM leadership team; spanning process definition and improvement, Optimization & other operational initiatives
  • Developing and presenting financial outcomes of strategic initiatives
  • Financial Management involving coordinating with top management for designing & implementing systems & procedures to facilitate internal financial control towards the accomplishment of organizational goals
  • Formulating Operating & Capital Budgets and conducting variance to achieve Business result with Leadership
  • Driving and initiating action against unfavorable variance to achieve Business result with Leadership
  • Implement plans for key initiatives to achieve defined goals and objectives
  • Responsible for key performance indicators reporting on organizational performance and operating efficiency
  • Developing, mentoring, and empowering team members to ensure maximum performance
  • Engaging in support of difficult accounts or management escalations
  • Working cross-functionally to drive visibility and collaborative improvements for each area of opportunity

Qualifications

  • College graduate
  • Minimum 5years of experience in WFM with at least 3 years in Managerial capacity supporting Multiple Sites and large teams/accounts
  • Interpersonal skills
  • Problem solving skills
  • Felicity with Forecasting Tools
  • Control Charts – specially MR
  • Skilled in use of Advanced Excel Tools
  • Use or Erlang for Staffing Calculations
  • Skilled in use of What – if Analyses
  • Must understand the complexities of scheduling in Multi-skill and multi-site environment

Sitel is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, age, marital status, veteran status or disability status.

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Deadline: 03-05-2024

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