Sr. Workforce Manager
☞ Sitel Philippines Corporation
View: 102
Update day: 19-03-2024
Location: Marikina City National Capital Reg
Category: Other
Industry:
Salary: Negotiate
Job content
We are looking for experienced Sr. Workforce Manager who can join our growing family in Makati.
Responsibilities
- Core skills/competencies include leading/managing Multi sites control & leadership, Performance Management, Process Management, Data Analysis, Problem solving, Effective Communication, Business Acumen, and Technical Aptitude
- Maintain ownership over multi site environment, as a member of the WFM leadership team; spanning process definition and improvement, Optimization & other operational initiatives
- Developing and presenting financial outcomes of strategic initiatives
- Financial Management involving coordinating with top management for designing & implementing systems & procedures to facilitate internal financial control towards the accomplishment of organizational goals
- Formulating Operating & Capital Budgets and conducting variance to achieve Business result with Leadership
- Driving and initiating action against unfavorable variance to achieve Business result with Leadership
- Implement plans for key initiatives to achieve defined goals and objectives
- Responsible for key performance indicators reporting on organizational performance and operating efficiency
- Developing, mentoring, and empowering team members to ensure maximum performance
- Engaging in support of difficult accounts or management escalations
- Working cross-functionally to drive visibility and collaborative improvements for each area of opportunity
Qualifications
- College graduate
- Minimum 5years of experience in WFM with at least 3 years in Managerial capacity supporting Multiple Sites and large teams/accounts
- Interpersonal skills
- Problem solving skills
- Felicity with Forecasting Tools
- Control Charts – specially MR
- Skilled in use of Advanced Excel Tools
- Use or Erlang for Staffing Calculations
- Skilled in use of What – if Analyses
- Must understand the complexities of scheduling in Multi-skill and multi-site environment
Sitel is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, age, marital status, veteran status or disability status.
Deadline: 03-05-2024
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