Loading ...
Loading ...
Subject Matter Expert - Exxa Site (Bridgetowne)
View: 108
Update day: 20-02-2024
Location: Quezon City National Capital Reg
Category: Other
Industry:
Salary: 22000 - 28000 PHP / month
Loading ...
Job content
Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment. #OneBoldFuture
Job Description:
Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Assists in driving metrics of the team
Monitor closure of service levels regularly.
Ensure prompt escalations to Team Captain.
Supervise team in the absence of the Team Captain.
Monitor performance and quality scores of team.
Take production calls as well as escalated calls.
Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Assists in driving metrics of the team
Monitor closure of service levels regularly.
Ensure prompt escalations to Team Captain.
Supervise team in the absence of the Team Captain.
Monitor performance and quality scores of team.
Take production calls as well as escalated calls.
Candidate Profile
At least with 1 year SME or Team Leader Trainee experience in BPO setting is preferred
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
Self-starter, sense of urgency, and works well under pressure
Sense of professionalism and ability to develop relationships
Loading ...
Loading ...
Deadline: 05-04-2024
Click to apply for free candidate
Report job
Loading ...
Loading ...
SIMILAR JOBS
-
⏰ 06-04-2024🌏 Mandaluyong City, National Capital Reg
-
⏰ 04-04-2024🌏 Pasig City, National Capital Reg
-
⏰ 01-04-2024🌏 Caloocan City, National Capital Reg
-
💸 FROM⏰ 29-03-2024🌏 Paranaque City, National Capital Reg
Loading ...
-
⏰ 24-03-2024🌏 Taguig City, National Capital Reg
-
⏰ 08-04-2024🌏 National Capital Reg, Valenzuela City
-
💸 UP TO⏰ 07-04-2024🌏 Quezon City, National Capital Reg
-
💸 UP TO⏰ 07-04-2024🌏 Quezon City, National Capital Reg
Loading ...
-
💸 35k⏰ 25-03-2024🌏 Taguig City, National Capital Reg
-
⏰ 08-04-2024🌏 Paranaque City, National Capital Reg