Salary: 22000 - 28000 PHP / month

Loading ...

Job content

Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment. #OneBoldFuture
Job Description:
Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Assists in driving metrics of the team
Monitor closure of service levels regularly.
Ensure prompt escalations to Team Captain.
Supervise team in the absence of the Team Captain.
Monitor performance and quality scores of team.
Take production calls as well as escalated calls.

Candidate Profile
Bachelor’s degree in related field from a four-year college or university with two to four years of relevant experience preferred
At least with 1 year SME or Team Leader Trainee experience in BPO setting is preferred
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
Self-starter, sense of urgency, and works well under pressure
Sense of professionalism and ability to develop relationships
Loading ...
Loading ...

Deadline: 05-04-2024

Click to apply for free candidate

Apply

Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...