Position: Mid-Senior level

Job type: Full-time

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Job content

OverviewCandidate must possess at least a Bachelor’s/College Degree , any field.At least 2 year(s) of working experience in the related field is required for this positionPreferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Quality Control/Assurance or equivalent.1 Full-Time position(s) available.Responsibilities
  • Evaluation, documentation and analysis of calls through automated recording system to identify employee performance, call center trends and to determine customer satisfaction levels.
  • Facilitate calibration; facilitate/deliver new hire presentation
  • Correlates QA to other client metrics.
  • Communication with internal and external clients regarding employee/team performance
  • Facilitate RCA calibration, facilitate/deliver new hire presentation.
  • Perform other duties, functions and tasks that are incidental and inherent to the job.
Qualifications
  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Quality Control/Assurance or equivalent.
  • Extensive knowledge of Customer Care Expectations & Quality Guidelines
  • Strong knowledge of customer care processes and techniques
  • Excellent oral, written and interpersonal communication skills
  • Exceptional listening and analytical skills
  • Excellent time management skills
  • Ability to analyze data for trends
  • Demonstrated ability to work well in a team environment
  • Dedication to providing exceptional customer service
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Deadline: 28-03-2024

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