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Supervisor Quality
View: 106
Update day: 19-03-2024
Location: Quezon City National Capital Reg
Category: Quality Assurance / Quality Control
Industry: Outsourcing Offshoring Consulting
Position: Mid-Senior level
Job type: Full-time
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Job content
OverviewCandidate must possess at least a Bachelor’s/College Degree , any field.At least 2 year(s) of working experience in the related field is required for this positionPreferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Quality Control/Assurance or equivalent.1 Full-Time position(s) available.Responsibilities- Evaluation, documentation and analysis of calls through automated recording system to identify employee performance, call center trends and to determine customer satisfaction levels.
- Facilitate calibration; facilitate/deliver new hire presentation
- Correlates QA to other client metrics.
- Communication with internal and external clients regarding employee/team performance
- Facilitate RCA calibration, facilitate/deliver new hire presentation.
- Perform other duties, functions and tasks that are incidental and inherent to the job.
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
- At least 2 year(s) of working experience in the related field is required for this position.
- Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Quality Control/Assurance or equivalent.
- Extensive knowledge of Customer Care Expectations & Quality Guidelines
- Strong knowledge of customer care processes and techniques
- Excellent oral, written and interpersonal communication skills
- Exceptional listening and analytical skills
- Excellent time management skills
- Ability to analyze data for trends
- Demonstrated ability to work well in a team environment
- Dedication to providing exceptional customer service
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Deadline: 03-05-2024
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