Team Lead (Online Streaming Account) - ILOILO
View: 30
Update day: 25-01-2023
Location: Iloilo Western Visayas
Category: Other
Industry:
Salary: Negotiate
Job content
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
- Competitive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
As a Team Lead, you are expected to build, train, manage, and motivate a team of Customer Service Representatives. You will also monitor and ensure that the team consistently meet its daily/weekly/monthly/periodic metrics and other relevant SLA goals.
You are also required to perform these job functions:
- Understand how to leverage the team to improve outcomes and to exceed goals
- Ensure that each team member is collaborative, supportive, and high-performing
- Communicate direction, provide regular performance feedback, and develop team members to ensure career growth
- Provide structured feedback and recommendations for tool and process improvements on an ongoing basis
- Willingness to perform ground-level and/or front-liner tasks as deemed necessary
Who are we looking for?
- Completed at least two (2) years in college
- Minimum two (2)-year experience as a Team Lead in the BPO-setting for a customer service or a technical support account supporting international customers
- Experience with Google Suite of products and with MS Office
- Fluent in English, both verbal and written; excellent communication skills
- Excellent comprehension skills
- Able to communicate effectively to a variety of audiences and able to give and to receive feedback daily; comfortable to facilitate presentations to a variety of audiences
- Experience in leading and in training a team
- Experience in performance management and call monitoring
- Tech-savvy and understands computer and home networking terminology (operating systems, browsers, routers, modems, etc.)
- Ability to work a flexible schedule, including nights, weekends, & holidays
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