Team Leader | CEBU

Foundever™

View: 101

Update day: 26-01-2024

Location: Cebu Central Visayas

Category: Other

Industry:

Salary: Negotiate

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Job content

SUMMARY OF RESPONSIBILITIES

  • Ensure that calls are handled professionally
  • Provide direction and guidance to guarantee consistent achievement of key performance metrics
  • Achieve, measure, report, and communicate metric goal attainment for assigned team
  • Ensure accurate and timely communication of client and campaign issues to Manager Site Operations
  • Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents
  • Coach, mentor and develop agent team for skills expansion and promotional opportunities
  • Perform other duties as assigned
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Deadline: 11-03-2024

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