Job type: Full Time

Salary: 55k PHP / month

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Job content

Enshored is seeking an outstanding Team Captain for the Travel program who will be a role model to his/her direct reports. This role is a high-impact role and will offer an excellent opportunity for fast career advancement in a high-growth BPO environment. Hours will depend on the client's needs.

QUALFICATIONS:

Knowledgeable in the GDS tools (Sabre or Amadeus is a plus).
With high-level initiatives, accountability, and self-motivation.
Strong customer service orientation.
She/He can build a productive and highly engaged work environment.
Maintain calmness and composed under tight pressure and provocations.
Ability to work independently and take responsibility for seeing things through to completion
Attention to detail.
Open to feedback and criticism

DUTIES and RESPONSIBILITIES:

Manage and direct the Team Leaders and FTE's daily activities, including creative resource planning and implementing call center strategies and operations.
Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.
Provide meaningful career and professional development for assigned experts in partnership with leadership development staff.
Provide a career path for the Advisors who would like to level up through an effective and comprehensive training plan.
Carry out needs, assessments, and performance reviews to officers.
Set and meet performance targets for efficiency and quality.
Ensure that the Service Delivery processes and team are meeting Enshored and client-specific KPI targets.
Practice and ensure compliance with all policies and procedures of the company
Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience
Coordinate with Recruitment, IT and liaising with the HR team
Performs other duties as assigned.
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Contact Information

Address: Pasig, Metro Manila

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