Technical Architect

iScale Solutions, Inc.

View: 34

Update day: 27-01-2023

Location: Quezon City National Capital Reg

Category: Other


Salary: Negotiate

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Job content

This is a remote position.

The Technical Architect (TA) is an essential role within our Global Services organization with the responsibility of delivering technical solutions for our clients with outstanding quality and customer satisfaction. Internally, the TA will collaborate on proposed solution designs to ensure efficiency, best practices and future-proof use of Cheetah products. The TA takes responsibility for delivery of the solution, quality assurance testing and consulting with our customer to ensure a successful UAT and project go live.

To be successful as a TA you will need to be customer focused, technically minded, strive for continuous improvement, able to build and utilize your own personal network to achieve your goals, have proven problem-solving skills and have an excellent eye for detail to ensure the highest quality of delivery for our customers.

  • Responsible for understanding customer business & technical requirements and delivering a comprehensive solution

  • Lead or contribute to consultative engagements with customers on the technical and business challenges related to their digital marketing initiatives

  • Contribute to Design Workshops and Business Requirements Definition and Creation, through to solution sign off

  • Provide insight to solution design, recognizing any impacts to delivery and making recommendations for ease of scalability and support.

  • Be the expert on product capabilities/limitations ensuring the solution design is done to our technical best practices delivering results and ensuring future client success.

  • Responsible for technical consultation, solution configuration, quality assurance testing and client support

  • Responsible for configuration, build, and setup of the Cheetah Digital platform including but not limited to tables, imports, exports, web events, and API

  • Present technical enablements session to clients of Cheetah Digital product features and enhancements

  • Interacts with both technical and non-technical customers, consulting with technical questions, problem-solving and providing guidance on projects.

  • Contribute to the creation, management and presentation of an actionable BRD/SSD (Blueprint) that aligns a customer’s business needs to that of the Cheetah Digital Solution

  • Lead internal knowledge-sharing initiatives to ensure the growth and success of Cheetah Digital.

  • Identify project issues/risks and present alternatives to alleviate or resolve

  • Managing multiple client engagements and working with associated team members

  • Responsible for the delivery of new client implementations, migrations and client projects

  • Support Account Executives and Go To Market teams with sales opportunities by validating solutions

  • Travels to client sites for onsite discovery and solutions presentations

  • University degree (Business, Computer Information Systems, or similar degree preferred) or equivalent experience with demonstrated proficiency

  • 3+ years of experience working in a technical role is preferred

  • English is required with multiple languages being desired

  • Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences

  • Past experience developing SQL with an RDBMS such as MySQL, Oracle, or MS SQL Server is desired

  • Must have experience with HTML, CSS and JavaScript

  • Familiarity with SOAP APIs, REST APIs, XML/XSL and integration techniques

  • Experience working with GROOVY and HIVE would be preferred

  • Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance

  • Understanding of sales process and methodologies

  • Ability to collaborate with local and remote teams in different time zones

  • Experience in the digital marketing industry and Loyalty industry is strongly preferred

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