Salary: Negotiate

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Minimum qualifications:

  • Experience with software development, including software programming languages (e.g., C/C++, Python, Go, SQL) and/or TCP/IP and network programming.
  • Experience in vendor management, software and hardware evaluation, selection, deployment, and system monitoring tools.

Preferred qualifications:

  • Experience with managing migration-style projects (i.e. projects that involve technology qualification, upgrades, and changes during maintenance windows).
  • Ability to manage multiple priorities in an ambiguous and fast-paced operations environment, and deliver outstanding results in a timely manner.
  • Systematic problem-solving approach, coupled with a sense of ownership and drive.
  • Effective customer service, organizational, prioritization, multitasking, communication, and leadership skills.
About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You’re equally comfortable explaining your team’s analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

The Customer Interaction Management Solutions (CIMS) Support team is responsible for providing vertically integrated customer support solutions to product teams and partners. We take an end-to-end customer-centric approach to designing the solution, taking into consideration processes, people, and policies. You will play a major role in improving customer experience with CIMS products through top quality support, and act as the interface between customer demands and product management, as well as driving service improvements through professional services management.

Google is an engineering company at heart. We hire people with a broad set of technical skills who are ready to take on some of technology’s greatest challenges and make an impact on users around the world. At Google, engineers not only revolutionize search, they routinely work on scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, social to local, Google engineers are changing the world one technological achievement after another.

Resposibilities
  • Collaborate with cross-functional teams within CIMS to resolve escalations, including monitoring incoming escalation channels, coordinating with the appropriate teams, and escalating to the appropriate leadership in case of high priority, sensitive escalations.
  • Enhance support workflows via process improvements and identify automation opportunities.
  • Manage various programs involving in-depth analysis and availability/efficiency improvements. Develop and prepare project documentation, presentations, and tracking reports to provide detailed current status of each project.
  • Use technical judgment to drive project delivery, technology reviews, challenge proposals, and build consensus. Present your team’s analysis and recommendations to internal stakeholders, including executive management.
  • Manage and implement improvements in professional services engagement through key performance indicators. Oversee the creation of new processes and tools to support Operations on an ongoing basis.
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Deadline: 30-03-2024

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