Salary: Negotiate

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Job content

As a SHORE Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
A SNAPSHOT OF YOUR ROLE
You’re the genie that fulfils our customer’s needs. As a Product/ Technical Support Representative, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills. Your day could see you:
• Answer incoming customer service and technical calls regarding consumer electronics.
• Ability to provide professional telephone skills with proper phone etiquette required.
• Perform basic troubleshooting, identify, and escalate priority issues to next level support when appropriate.
• Gather and record customer information, concern/s, and action taken in an ORACLE system.
• Follow basic procedures and script for each customer inquiry.
• Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.
• Constantly learning new technology in the consumer electronics market, focusing on audio and video.
A BIT ABOUT YOU
• Strong customer service orientation with attention to detail specific to consumer electronics.
• Knowledge of Bluetooth, WiFi, APPs, Casting/Beaming technology, TV, VCR, DVD and Headphone Volume as well as home audio technology is a huge plus but not required.
• 2+ years technical inbound call center experience or demonstrated equivalent work experience.
• Problem solving and critical thinking skills.
• Great multi-tasking skills.
• Prioritize and effectively manage time.
• Flexible work schedule- Candidates must be available to work weekend shifts.
• Positive attitude and excellent interpersonal skills.
• Good oral and written communication.
• Good judgment and independent decision making.
• Work effectively with windows-based computer systems. MAC experience a plus.
• Great active listening skills.
• Effectively interact in a professional and courteous manner with customer.
• Demonstrate initiative and interest in self-development is a huge plus.
• Strong critical thinking skills and ability to identify and solve problems with minimal oversight.
• A CSAT champion/top performer.
• With a knack for multi-tasking.
• Able to solve problems and work under minimal supervision.
• Adept in learning new workflows and tasks.
WHAT SUCCESS LOOKS LIKE
• High customer satisfaction.
• Excellent feedback from customers.
• Achievement of KPIs.
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Deadline: 05-04-2024

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