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Technical Support Level 1 for a Network Services Account - Eastwood
View: 101
Update day: 25-02-2024
Location: Marikina City National Capital Reg
Category: Other
Industry:
Salary: Negotiate
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Job content
Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment. #OneBoldFuture
Job Summary: As a Level 1 Technical Support, you are expected to provide quality service in handling technical inquiries from customers on supported products and/or subscriptions - troubleshooting of phones, peripherals, and software technologies (telephony and networking environment). The incumbent will be assigned to help maintain network connectivity and troubleshoot reported issues following standard resolution processes and documentation functions.
Essential Duties and/or Responsibilities:
• Provide/Maintain Network Connectivity Services on Supported Products
• Provides Solutions and Recommendations Based on Available Services
• Follows Documented Processes and/or Procedures in Identifying Gaps,
Resolving Customer Issues, and Documenting Transactions
• Troubleshoots Network Problems; Recommends Corrective Procedures
• Completes Network Change Requests Following Svc Level Agreements
• Provide/Maintain Network Connectivity Services on Supported Products
• Provides Solutions and Recommendations Based on Available Services
• Follows Documented Processes and/or Procedures in Identifying Gaps,
Resolving Customer Issues, and Documenting Transactions
• Troubleshoots Network Problems; Recommends Corrective Procedures
• Completes Network Change Requests Following Svc Level Agreements
Minimum Hiring Qualifications:
• At least One (1) Year of BPO Experience - Technical Support
• Knowledge of Network Technologies is a Huge Advantage
• Knowledge of Basic IT Technologies - i.e. Operating Systems,
Network Devices, Software Development and Architecture
• Strong Command of the English Language (Verbal & Written)
• Ability to Understand/Interpret and Apply Technical Concepts
• Working Knowledge of Basic Microsoft Office Tools Required
• At least One (1) Year of BPO Experience - Technical Support
• Knowledge of Network Technologies is a Huge Advantage
• Knowledge of Basic IT Technologies - i.e. Operating Systems,
Network Devices, Software Development and Architecture
• Strong Command of the English Language (Verbal & Written)
• Ability to Understand/Interpret and Apply Technical Concepts
• Working Knowledge of Basic Microsoft Office Tools Required
Get Hired and Enjoy the Following:
• Competitive Compensation for all Successful Hire[s]
• Enjoy a Fun and Competitive Work Environment
• Exciting Opportunities for Growth and Development
• Competitive Compensation for all Successful Hire[s]
• Enjoy a Fun and Competitive Work Environment
• Exciting Opportunities for Growth and Development
Work Location: TechnoPlaza 2, Eastwood City, Libis, Quezon City
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Deadline: 10-04-2024
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