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Technical Support Representative TIER 1 (HOMEBASED - NIGHTSHIFT)
View: 106
Update day: 25-02-2024
Location: Quezon City National Capital Reg
Category: Consulting / Customer Service
Industry: Outsourcing Offshoring Consulting
Position: Associate
Job type: Full-time
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Job content
Company DescriptionOutsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.Job DescriptionReporting to Tier 1 agents will report to onsite Lead/Supervisor who will report to Department manager.Job Description- No college or technical degree required.
- Must possess advanced computer operation skills.
- Must have excellent communication skills both verbal and written.
- Minimum 2 years customer service experience.
- Software related technical support experience.
- Remote PC administration (LogMeIn, Teamviewer, etc…)
- Provide direct technical support via telephone/chat/email for our proprietary charting software and our line of educational products. Examples: directing students to their course material, helping them register for webinars (audio and visual), teach them how to deploy their Auto Systems, give basic information for VPS requirements and more)
- Ability to support our clients using remote desktop software.
- Properly document customer interaction, product, and problem resolution steps performed within Salesforce.
- In the pursuit of single contact resolution; working directly with the customer providing effective and appropriate technical support.
- Identify common or frequently encountered issues and inform Tier II representatives, Team Lead and Manager.
- Communicating with fellow colleagues in reproducing student issues and coming up with solutions to most common technical problems.
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Deadline: 10-04-2024
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