Training and Quality Manager (BPO) - Cubao

☞ Concentrix Philippines

View: 103

Location: Muntinlupa City National Capital Reg

Category: Other

Industry:

Salary: 65000 - 80000 PHP / month

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Job content

Essential Functions/Core Responsibilities
  • Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work
  • Oversee new hire, continuing education, program specific training, and other training as needed by the business
  • Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
  • Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients.
  • Develop and cultivate partnership with operations, other business units, resource units, and clients
  • Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement
  • Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner
  • Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
Candidate Profile
  • Bachelor’s degree in related field from a four-year college or university with more than seven years of relevant experience (with two to four years of Progressive Mgmt Experience) preferred
  • Prior experience in customer service or call center environment preferred
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
  • Demonstrated ability to mentor, coach and provide direction to a team of employees
  • Knowledge of general Convergys operating policies and procedures
  • Ability to work a flexible schedule
  • Must be willing to work onsite
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