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Travel Experience Associate - Premium Airline Account
View: 102
Update day: 26-02-2024
Location: Quezon City National Capital Reg
Category: Other
Industry:
Salary: Negotiate
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Job content
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX- Attractive remuneration, great perks, and performance incentives
- Earn up to 34K
- Php 20,000 New Hire Bonus for August starters*
- Monthly performance bonuses upon regularization (up to 30% of basic pay)
- 15% Night Differential rate
- 15 Sick Leave credits with cash conversions
- 15 Vacation Leave credits with carry over
- Comprehensive medical, insurance, or social security coverage
- HMO benefits on Day 1 + one (1) free dependent after 6 months
- Group life insurance starting on Day 1
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 25 years of experience and more than 270 industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
- Handle phone-in/chat enquiries of current and prospective members
- Identify cause of problems and recommend solutions
- Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
- Maintain member accounts whenever there are changes in their profiles
- Send program-related collaterals and forms
- Advise on latest promotions and mechanics
- Manage feedback/ complaints and liaise with backend support to resolve members’ issues
- Involve in ad-hoc projects
- Meet daily KPI requirement
Who are we looking for?
- Completed at least 2 years in college with at least 1 year Customer Service BPO experience
- HRM or Tourism Fresh College Graduates are also welcome to apply
- Experience handling an international airline account is an advantage
- Experience in chat or email support is also an advantage
- Strong verbal and written English communication skills
- Amenable to work in rotating shifts
- Can work in Ortigas Center, Pasig City
How to Apply?
Online. Send your application through Jobstreet and expect a call from our Talent Acquisition team within 24-48 hours.*Terms and conditions apply
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Deadline: 11-04-2024
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