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Travel Reservations Specialit - Premium Airline Account
View: 107
Update day: 25-02-2024
Location: Marikina City National Capital Reg
Category: Other
Industry:
Salary: Negotiate
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Job content
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and 310+ industry awards
What is your mission?
- You will help us deliver excellent service to our partner brands by performing these tasks:
- Handle phone-in/chat enquiries of current and prospective members
- Identify cause of problems and recommend solutions
- Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
- Maintain member accounts whenever there are changes in their profiles
- Send program-related collaterals and forms
- Advise on latest promotions and mechanics
- Manage feedback/ complaints and liaise with backend support to resolve members’ issues
- Involve in ad-hoc projects
- Meet daily KPI requirement
Who are we looking for?
- Completed at least 2 years in college with at least 1 year Customer Service BPO experience
- HRM or Tourism Fresh College Graduates are also welcome to apply
- Experience handling an international airline account is an advantage
- Experience in chat or email support is also an advantage
- Strong verbal and written English communication skills
- Amenable to work in rotating shifts
- Can work in Ortigas Center, Pasig City
How to apply?
Online. Send your application through Jobstreet and expect a call from our Talent Acquisition team within 24-48 hours.
*Terms and conditions apply
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Deadline: 10-04-2024
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