Salary: Negotiate

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Job content

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!A SNAPSHOT OF YOUR ROLE
  • Handle all calls with courtesy and professionalism
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Update customer information
  • Identify and escalate priority issues
  • Provide support using company scripts and procedures
  • Support and resolve product or service problems by clarifying the customer’s details
  • Learn more about the products in order to answer product and service questions; suggest and advise clients on other products and services
  • Learn the processing system and computer software attached to all aspects of data entry, item inquiry, customer cross-reference, and any other function necessary to perform daily tasks
  • Support and resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution; follow up to ensure resolutions, increasing customer satisfaction
  • Excellent verbal and written communication skills
  • Active listening skills
  • Organizational skills
  • Sound judgment
  • Flexibility and adaptability
  • Resilience and the ability to work under pressure
  • Interest to interact with people
  • Ability to learn computer systems and navigate efficiently while helping clients
  • Strong problem solving abilities with the ability to make decisions quickly in escalated scenarios
  • Ability to establish and maintain a high level of customer satisfaction in all transactions
  • Strong attention to detail with an interest to improve organizational procedures
  • Can multitask and resolve issues during challenging times and in a fast-paced environment
  • High customer satisfaction and efficiency rating.
  • Excellent feedback from customers.
  • Achievement of KPIs.

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