Salary: Negotiate

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Job content

HGS Offers:
• Work from home opportunity
• 1-month free accommodation for employees who will work on-site
• Competitive salary package
• Account incentives
• Night differential
• Leaves convertible to cash
• Paid leaves•
• Rice Allowance
• HMO and Life Insurance

Minimum Qualifications:
• Must have completed 2 years in college level (without any back subject/s).
• Has more than 6 months call center experience handling international accounts.
• Profile flexibility for those not meeting college education with at least 1 year BPO voice experience
• Exposure and knowledge of CSAT/NPS metric is preferred.
• Background with financial/sales international programs/accounts is preferred.
• Sales experience is an advantage.
• Strong English communication skills, both oral and written (at least neutral accent).
• Has exceptional customer service skills
• Good interpersonal, analytical, and problem-solving skills.
• Computer literate specifically in MS Excel.
• Willing to work in shifting schedules, weekends, and holidays.
Position Summary:
• Responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
Roles Responsibilities
• Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalate issues to the appropriate personnel for final resolution
• Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.
• Performs other duties as assigned.
Recruitment Site:
HGS Iloilo: • 2F Ayala Technohub Bldg., Smallville Complex, Mandurriao, Iloilo City

Customer Service Representative, CSR, Call Center Agent, Customer Service Agent, Inbound Agent, BPO, Business Process Outsourcing, Contact Center Representative, Customer Service Ambassador, Iloilo
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